Do you want your teams to be happy? Do you believe that happy employees are more committed and understand accountability? Is having fun at work important? This course is all about employees – the workers – the engine room of the company – and how to make them feel they are in control and enjoying it.
Duration: 3 days
The role of the Unconscious in Business - Belief Systems (Limiting & Empowering Beliefs, Beliefs of Excellence) - Self-esteem building blocks
The power of the unconscious mind and the big part it plays in our results and life’s direction is a reality and more and more organizations nowadays make it priority to explore and set its mechanisms in full action.
Presuppositions or Beliefs of Excellence are essentially Beliefs that help you move forward and the core of NLP and its philosophy. They do not claim to be true or universal and you do not have to believe they are true. They are statements though when we act as if believing them, they help us expand our ways of thinking and communication and give us insights to complicated and challenging situations.
Contrary to what people may believe, the marketing people do not have a monopoly on ideas. Neither do artists, poets, scientists or film directors. Everyone has the ability to create and be innovative, and the first place to begin making improvements is to examine your beliefs. If you believe you or other people are not creative or that your or their creativity has limitations, then that’s exactly what you are likely to live up to. The pioneers of the world examine their beliefs regularly. The so called Beliefs of Excellence move us forward time and time again in any situation. The level of Self-esteem is related to our beliefs and determines our decisions and direction in life and career choices.
Accountability & Responsibility (Cause & Effect, Results vs Excuses, Perception/Projection, 100% Responsibility)
To build a healthy organization and healthy teams on solid ground, it takes clear expectations and a culture of responsibility and trust in the individual as well as in the cooperation among employees. There are foundations that promote such a mindset in order to bring the team members closer together and more confident in each others’ willingness to support and be the example. There needs to be a consistency regarding work ethics and work culture, even more nowadays where multi-national environments are common.
Characteristics of Top Performers – Behavioural Flexibility
The employee with the most flexibility has the biggest impact and influence. Other top qualities of top performers are discussed and identified such as ambition, consistency and handling failure as well as success in a productive way.
Characteristics & Practices of Effective Management & Communication
Listening levels - Questioning & Negotiation skills - Discovering Talent -.Power of Language
Listening is a great skill every leader needs to have. It creates the space and the time for people to express themselves and their ideas and feel heard and respected. Knowing how to structure powerful questions is another crucial skill to have; maintaining a state of curiosity and discovery creates a solid ground for growth and continuous feedback. The language and the choice of words and structures is a direct mirror of everyone’s internal world and therefore makes it imperative for any executive professional to be able to recognize the ‘hidden’ messages and at the same time use it with care and talent. Furthermore, there are other major techniques to have in mind when negotiating in any context, such as problem solving, decision making and more.
Building Rapport - Sensory Acuity – Calibration - Perceptual Positions - Dealing with criticism and learning from ‘difficult’ people
Relationships and influence are the only way to build the networks you need in order to succeed. And not only do you need a climate of trust and understanding (rapport) to build your business, you also need it to succeed in life. Others – customers, colleagues, peers, employees - choose YOU, because of the level of connection you have with them. It is all about knowing how to join others in their communication style as well as understanding their point of view (perception) in order to relate to them successfully. The skills involved in building rapport and dealing with conflict were some of the earliest to be discovered with NLP and they have become essential to the networking element in any organization.
Communication Frames – (Outcome, Backtrack, Relevancy, As if, Discovery, Agreement, Contrast, Appreciative, Open)
Meta-Programs (General/Specific, Proactive/Reactive, Towards/Away From, Internal/External, Sameness/Difference, Options/Procedures)
More tools to raise self-awareness in communication are provided by getting familiar with Frames and Meta-Programs. Information Frames are useful for thinking from different aspects. You can use them to clarify and focus on either your own thinking or the thinking of the group, a client or an employee. For example, the backtrack frame is used to clarify understanding of previous information before proceeding further.
Meta-Programs are deletion filters the mind uses while communicating. They focus our attention by deleting information and creating habitual patterns of thinking and behavior. Meta-Programs give clues as to how people are likely to respond in a given situation. Once you are able to identify them, you will notice the effect they have on how differently people approach their job. This has a significant influence on their results. Each Meta-Program presents two opposite ways of thinking. And you may have a preference for one over the other. Or you may use a mix of both. There is no normal range, there is only difference and so the question to ask is not whether a particular pattern is good or bad, right or wrong, but: is it useful in a specific context?
Well-formed Outcomes – Clear Purpose (Internal & External Alignment)
Having well defined and compelling goals is the very essence of management. And the energy people put into achieving those goals can produce outcomes that are much more than the goal itself. In today’s competitive business environment, it is time to construct outcomes that inspire and empower. That will make the journey so much more real and exciting for people. This is the bonus you get by stating outcomes rather than goals. One of the key factors is that the businesses that are successful have leaders with a mindset that ‘makes things happen’. There are many ingredients in beliefs and behavior in how to remain tenacious, passionate and positive at all times.
Receiving & Giving Feedback
Whether working with an individual, a team, or a board of directors, feedback is the biggest difference to their performance. If they were consistently and skillfully to give each other feedback, communication would massively improve. To truly welcome and be open to receiving feedback and also learn how to give feedback in a way that strengthens the team and the relationships within it, is an important skill to master. Once you can do this, you will be contributing to business in a way that offers learning from all people and all circumstances. As a consequence, performance always improves.